Recently, damage to internal components due to transit was an issue we faced. Naturally, our engineering team quickly and diligently responded to this issue. Working alongside our customers and suppliers within weeks, we had the solution.
The Solution:
Reliable, robust improvements were made to the chassis cage. Additional supports were designed to protect the GPU and the SBC during transit.
After our recent product development/improvements to the chassis cage, we received positive feedback from a number of our customers. Captec was praised for their efforts in providing additional protection of internal components susceptible to transit damage. Customers were exceptionally impressed with how quickly a “fix” was achieved.
At Captec, customer feedback is vital to continuous improvement. We strive for challenges that will help improve our products for the end user.
What started as a shipping issue, ended in product improvement for all!