Servicing & Fixes
Who will fix my PC??
Like many an IT professional, I am often asked by friends and family if I could “just take a quick look” at their computer. This may be something simple...
Failure Modes and Effects Analysis (FMEA)
Failure Modes and Effects Analysis is a useful tool for any company striving for continuous improvement. At Captec Americas, we deal with a combination of Simulation Computers, Medical PC’s,...
Internal Protection Against Transit Damage
Recently, damage to internal components due to transit was an issue we faced. Naturally, our engineering team quickly and diligently responded to this issue. Working alongside our customers and...
A Powerful Team for an Important Job.
The Captec Service Centre has always aimed for the best results possible and this is true for each member of the team. Recently a gap opened up in the...
Preventative Maintenance for Industrial Computers
Preventative maintenance, what is it and why is required? Preventative maintenance is looking after the welfare of your industrial computer equipment to preserve its life span. Here at the...
Transit Damage and Product Improvement
The Image below was recently sent to me by a good friend and business colleague, who currently works in the manufacturing sector. Recently, Captec themselves were the victim of...
Customer Service – Who Cares? Captec do!
My name is Mark Aveson, Internal Sales Manager at Captec Limited and I would like to share with you a couple of recent experiences. After attending a recent Managerial...
Captec Training Service
This was my first experience of performing customer training to a wide audience of people; the course material was all prepared in advance and many an hour was taken...
Basic understanding of failures #1 – Hard drives
Failure is a name in our industry, albeit an unwanted player, that shapes the overall game. But how do you know there is a problem? Does it matter that...
The Value and Myths of Computer Field Service Repair
I recently had the need to call for a field service repair on my PC at home. Having taken out a field service option I was pleased that I...