This form should be completed by any Captec customer who has purchased goods from Captec which are not functioning as they should. Under our ISO Quality Management system we operate a Returns Merchandise Authorisation (RMA) system to manage customer returns.
To submit a new eRMA, please fill out the form below, then press the Submit Request button. Please take note of the RMA Terms and Conditions at the bottom of this form and do not send any goods back to Captec until you have been issued with an official RMA number. On submission of your eRMA you will be emailed a tracking Ticket ID number such that you may track your RMA as well as exchange any additional information as needed with our engineers.