Customer Satisfaction

The most important rule at Captec is:

Rule #1:

 

If we don’t look after our customers, somebody else will.

 

And our first core value is:

Support and protect the interests of our valued customers

So our goal is to ensure that everyone in our company is customer focused and that we maintain the highest standards of customer service and satisfaction that we can, relative to the resources at our disposal. We therefore greatly appreciate customer feedback that helps us to address gaps in our standards and gives us an opportunity to improve.
Our employees strive to consistently deliver the best service we can. Knowing what they have done well provides invaluable motivation. Knowing what they could have done better helps them to improve. Ultimately this will help to continuously improve the service we deliver to our customers.

We invite all our customers to give us honest and candid feedback as frequently as possible.  You can do this by using our Customer Satisfaction Questionnaire (links below). When completing, please select the mark that best reflects your degree of satisfaction as well as the value to you of the marked category. We will then ensure that we apportion our efforts and resources to those areas of greatest value to our customers.

 

Downloading our Customer Satisfaction Questionnaire

Please click on one of the links below to download our Customer Satisfaction Questionnaire in Microsoft Word or Pdf formats.

Customer_Satisfaction_Questionnaire_Captec_FQM_10_05_12.doc

 

Customer_Satisfaction_Questionnaire_Captec_FQM_10_05_12.pdf