Under our ISO Quality Management system, we operate an RMA (Returns Merchandise Authorisation) system to manage customer returns.
In the unlikely event your product develops a fault, in the first instance please call our service team who will help diagnose and try to resolve the issue. This may save you a great deal of inconvenience and downtime.
If you believe the Captec equipment is definitely malfunctioning and our service team have been unable to resolve the issue, please complete the details below to raise a new RMA, and then select the Submit Request button.
Please note the RMA Terms & Conditions at the bottom of this form. We politely request that no goods are sent back to Captec until an official RMA number has been issued. On submission of your RMA you will be emailed a Ticket ID number, enabling you to track your RMA and exchange any additional information with our service team as required.